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Service Encounter Quality and Patients’ Loyalty: The Moderated Mediation Role of Gender Difference and Patient Satisfaction

Paper Details
Authors:
Geoffrey Bentum‐Micah
Zhiqiang Ma
Wenxin Wang
Sampson Agyapong Atuahene
Victor Bondzie‐Micah
Moses Agyemang Ameyaw
Publication Date: 2020-07-01
Customer Service Quality and LoyaltyBusiness, Management and AccountingOrganizational Behavior and Human Resource ManagementSocial Sciences
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